Refund policy

We have a 14-day return policy, which means you have 14 days after receiving the last item of your order to request a return.

As we primarily sell second-hand clothing, all items must be returned in the same condition in which they were received. Items must be unworn, unwashed, and free from any new stains, odors, or damage.

If your order has not yet been shipped, you may also cancel it by contacting us at orders@sodaline.shop

How to request a return

To start a return, please contact us at orders@sodaline.shop within 14 days of receiving the last item of your order.

Before sending anything back, you must first notify us and receive confirmation that your return request has been accepted. Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions for the return process. The customer is responsible for arranging and paying for the return shipping unless the return is due to an error on our part (for example, if you received the wrong item).

Returns should be sent to: 

Lotte Grünwald
sodaline
Leberstraße 60
10829 Berlin
Germany

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or if you received the wrong item. We will review the issue and work with you to find a suitable solution.

Exceptions / non-returnable items 

The following items cannot be returned:

• Personalized or custom-made items
• Personalized bundles

Please contact us if you have any questions regarding a specific item before purchasing.

Exchanges

As most of our products are unique second-hand pieces, direct exchanges are generally not possible. If you wish to purchase a different item, please request a return first (if eligible) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@sodaline.shop.